Certified Application Counselor Practice Test

To whom should a letter be addressed if a consumer is filing an appeal?

1. Marketplace Appeals Coordinator

2. Health Insurance Marketplace Appeals

3. Health Insurance Office of Appeals

4. Health Insurance Marketplace® Attn: Appeals

The correct answer is: Health Insurance Marketplace® Attn: Appeals

When a consumer is filing an appeal regarding their case with the Health Insurance Marketplace, it is essential to address the letter properly to ensure that it reaches the right department and is handled efficiently. The most appropriate option is to address it to "Health Insurance Marketplace® Attn: Appeals." This choice explicitly mentions the Health Insurance Marketplace and includes “Attn: Appeals,” which signals that the correspondence pertains specifically to appeals. This level of specificity helps in timely processing of the appeal, as it directs it to the appropriate personnel responsible for handling appeals. Addressing the letter in this way also aligns with formal correspondence protocols, which emphasize the importance of channeling communication to the correct office or department to avoid any delays. The other options, while they may sound relevant, either do not provide the level of specificity needed or may reference departments that do not exist in the official framework for handling appeals. Hence, specifying "Attn: Appeals" ensures clarity and directs the appeal to the proper agency for a resolution.